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Choose the sign-in that matches who you are. Patient accounts and staff Admin access are separate — use the correct section below.
Customer login (patients)
For patients ordering after a consult, or reordering within your ~12-month care window.
Ordering needs clinic permission on your email. After your consult, staff enable ordering for the email you use here. You can create a login anytime; completing shop orders is enabled once the clinic has granted permission on that email.
Sign in with your store customer account only (email + one-time code). Shop app sign-in is not used on this store.
Use the same email the clinic has on file so order history and invoices match.
Also helpful: How reorders work · In-session ordering
Staff login (clinic)
For reception, clinicians, and the store owner.
Staff use Shopify Admin — a separate login from patient customer accounts. Patients must not use this section.
After you sign in to Admin:
Staff access is by invite in Admin → Settings → Users and permissions.